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I. The Medi-Kel Medi-Kel is a Family Practice and Walk In medical clinic dedicated to serving the community with excellent, timely and compassionate patient care empowering people towards wellness in body, mind and spirit. II. The Governing Commitments Our commitment to God: To faithfully serve His purposes to care for and love people, keeping our eyes on Him and remembering that this is His clinic and He is at work here. Our commitment to our Patients: To provide a safe, caring and compassionate environment in which patient concerns are actively listened to and patients are offered the best and most appropriate medical advice and encouraged to make healthy lifestyle choices. Our Commitment to our Doctors To provide a peer mentoring team environment for medical practice that encourages excellence and provides opportunity for growth not only professionally but in all areas of life financially, relationally and spiritually. Our Commitment to our Staff To provide a workplace community in which staff are free to be themselves fully respected as equal members of the medical service team with the opportunity for growth in all areas of life – professionally, financially, relationally and spiritually. Our Commitment to our Community To give back to our community by participating as a model medical practice that not only cares well for its patients, staff and doctors but also cares for the poor, the needy and the dispossessed in the community. III. Patient Care Values At Medi-Kel in caring for patients we value: Excellence The Physicians and staff strive to provide the very best medical care, including hospital-based care that goes beyond accepted standards and norms. Timeliness Appropriate medical care that addresses patient’s concerns is provided according to the degree of urgency. Reassurance is given as necessary. Compassion Patients will experience caring loving concern in all interactions with Doctors and staff. Partnership Doctors and staff will work together with patients to help them make the best choices for optimal health. IV. Practice Management Values At Medi-Kel in the operations of the clinic we value: Excellence In going beyond accepted standards and norms, staff and Doctors are challenged to learn, improve and grow as medical professionals with the goal of continuously increasing the quality of medical services. Team Everyone shall work together to the best of their ability and shall be interdependent unto the common goal of excellent, timely & compassionate patient care so that all parties benefit physicians, staff and patients. Role Deferral Since team members have diverse gifts and abilities and fulfill unique functions we yield decision making initiative to one another and seek to support, compliment and serve one another in our assigned roles. Accountability We hold one another accountable to commitments, values and goals through peer evaluation and 360 reviews. These are the qualities that the Leadership Team of Medi-Kel clinic considers worthwhile and that will act as a compass to keep the physicians and staff focused on achieving the clinic mission, values and governing commitments. Communicate in a Caring Manner By: q Having soft eyes & voice; q Responding not reacting; q Receiving and speaking the truth in love; q Speaking to the potential; q Agreeing to disagree; Practice unconditional love By: q Walking in humility; q Seeking & extending forgiveness; q Believing the best; q Respecting one another’s boundaries; q Valuing the person above the tasks; Practice deliberate integrity BY: q Keeping our word; q Being congruent in all we say and do; q Being accountable to one another; q Keeping short accounts; (that is we communicate and resolve tensions with one another quickly) q Valuing relationship above who is right or who is wrong; Practice vulnerability. By: q Being open and honest; q Owning and dealing with our stuff; (that is, taking responsibility for our own issues, weaknesses and shortcomings.) q Being interdependent and working together as team; q Recognizing that we all have blind spots we will permit others to point them out in love; |
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